To serve our customers here are Frequently Asked Questions / FAQ
If you think we have missed anything, let us know, we will try to add it
TRANSMITTERS
Can I change the channel of my Anywave transmitter?
It is most likely that you can change the channel of your transmitter without too much problem. There are four components of your transmitter that need to be considered. The first is the exciter/modulator/translator, this is very likely to be completely frequency agile and should be able to be moved even between bands I (Low), band II (High) and UHF. The amplifier stage is also most likely to be frequency agile apart from a few specialized Doherty modulated narrowband systems. Amplifiers can only move between channels inside their own band. Band I (2-6), Band III (7-13) and Band IV and V (UHF 14-50). The bandpass filter will have to be re-tuned (see below FAQ on the subject). The transmitter also has been calibrated on a specific channel, and although the calibration will most likely be close, it still needs to be checked by an Anywave authorized engineer. Call our Service department for specific questions on how to change the channel and how we can help.
Where can I get my Band Pass Filter’s frequency changed?
Anywave will re-tune your Anywave manufactured or even any 3rd party filter for a fixed fee. If the filter cannot be re-tuned, we will provide a replacement filter at a special “swop-out” price. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
How long does it take to re-tune my filter?
Typically less than three days. However, we would recommend planning for at least 10 days based on shipping requirements.
Will my UHF Transmitter work on a VHF channel?
Some parts of your transmitter will work on different bands; the exciter, cables, some coaxial components for instance, but most parts; like the amplifiers, controllers, bandpass filters etc. will need to be changed. If you need to change band, Anywave offers a buy-back on most brands and can offer you a significant discount on a new transmitter. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Are there any options for my exciters that will help me optimize performance?
Yes, see the options listed in the Exciter brochure. They include IP input, Performance Monitoring Software, PSIP edit functions, Static Picture Feature and ASI pass-thru’. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
What is the best choice of transmitter Air or Liquid cooled?
It really depends on the requirements and location of your transmitter. For transmitter power levels of less than 10kW it is recommended to operate air cooling if for power levels above 10kW or in very hot or contaminated (polluted) operating conditions, liquid cooling is recommended. See White paper on the option. Link here.
Can Anywave repair a transmitter from another manufacturer?
Yes, Anywave can provide service and support on other manufacturers equipment and can provide key replacement parts; such as Intermediate Power Amplifiers and Exciters that can significantly increase your transmitters performance, reliability and efficiency. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Can Anywave help me change a channel of my non-Anywave transmitter?
Yes, Anywave can provide service and support on other manufacturers equipment and can provide key replacement parts; such as Intermediate Power Amplifiers and Exciters that can significantly increase your transmitter’s performance, reliability, and efficiency, and make it easy to change a channel. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Does Anywave offer VHF Band I transmitters?
Yes, we offer VHF Band I (Low Band) in power levels of 1W to 3kW. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Does Anywave offer VHF Band III transmitters?
Yes, we offer VHF Band I (High Band) in power levels of 1W to 3kW. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Does Anywave offer Liquid cooled transmitters?
Yes, we offer UHF transmitters that are liquid cooled in power levels of 6kWW to 150kW. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Does Anywave offer analog transmitters?
Yes, we offer VHF Band I, VHF Band III and UHF analog transmitters? Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Does my Low Power Transmitter need a full FCC proof of Performance?
Typically LPTV-TV and Translators do not need to have a full FCC proof of performance completed on site. This is typically covered by the appropriate factory compliance testing. Class A and Full-Service stations typically do require a full FCC proof of performance by an approved FCC engineer to be completed once the transmitter has been installed. Anywave can provide this service.
Does Anywave offer Antennas or RF components?
Anywave can provide a wide range of antennas and RF components from 3rd party manufacturers at cost-effective prices. We do provide a range of Band Pass Filers, directional couplers, and RF adaptors. We would be happy to help with an RF component needs from the encoder to the antenna. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
SERVICE AND SUPPORT
Does Anywave provide installation services?
Yes, Anywave has full-time staff as well as approved and authorized engineers around the USA that will assist with the installation of your encoder, exciter, retrofit, on-channel digital repeater translator or transmitter. Our pricing is usually very competitive and when it is installed by an approved Anywave engineer we offer an additional six months warranty free of charge. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Does Anywave provide recommended Spare Parts?
Yes, Anywave can provide level 1, 2 and 3 Spare Parts Kits (SPK’s) for any product that we sell. These can be purchased with the transmitter, or after the equipment has been installed. We often have refurbished parts in stock that can be offered with special discount prices.
Where can I get another operational manual for my Anywave equipment?
All operational manuals and quick start guides can be found at https://anywavecom.net/technical-documentation/
How long is my warranty?
The Anywave standard warranty is 12 months. Additional warranties can be purchased at the time purchase of the equipment. Extended warranties can also be purchased even if the warranty period has expired, as long as the equipment is operating correctly and in reasonable condition. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
What does the warranty cover?
The limited warranty covers defects in materials and workmanship under normal use and does not apply: to damage arising from improper installation, maintenance, or service; to malicious damage or damage arising from accident, abuse, modification, abnormal use or misuse; to damage caused by a power surge or a disaster such as fire, flood, wind, earthquake, or lightning. See link to for full description.
I need to be off the air for a minimum time, can I get a filter in advance of sending my filter back?
Yes, we will send you in advance a filter on your new channel and all you will need to do is send back the existing filter. There is be an advanced “swop out” purchase price available. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
I think a part on my transmitter has failed, where do I send it for repair?
Before you send any part back to Anywave, let our service engineers confirm that it has failed. We can typically dial in via the internet and check the conditions of operation. If we find that it has failed we will provide you with an RMA, and you can send it back to our service center; Anywave Broadcast, 100 N Fairway Drive, Suite 130, Vernon Hills, IL 60061. Telephone +1 (847) 415 2258. See our RMA document template from this link.
What is the typical turn around to repair my transmitter part?
Before you send any part back to Anywave, let our service engineers confirm that it has failed. We can typically dial in via the internet and check the conditions of operation. If we find that it has failed we will provide you with an RMA, and you can send it back to our service center; Anywave Broadcast, 100 N Fairway Drive, Suite 130, Vernon Hills, IL 60061, Telephone +1 (847) 415 2258. See our RMA document template from this link.
Does Anywave offer Service Level Agreements (SLA)?
Anywave offers SLA’s on all our products. It is strongly recommended for encoder technology as these products often required reconfiguring to take into consideration program changes etc. The standard warranty does not include specialized reprogramming of the encoder. An SLA can save a station money over a period of time if it is foreseen that changes may be needed to be made. Typically transmitters do not include SLA, but instead, we recommended extended warranties.
ATSC3.0
Do you offer an upgrade to ATSC3.0 for my existing Anywave transmitter?
Yes, we can upgrade any existing Anywave transmitter to ATSC3.0. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Do you offer an upgrade to ATSC3.0 for my existing non-Anywave transmitter?
Yes, we can typically upgrade any existing transmitter to ATSC3.0. We can provide an ATSC3.0 exciter, appropriate pre-amplifiers, and field services to adjust and recalibrate the equipment. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
What power output will I get out of my Anywave transmitter when I upgrade to ATSC3.0?
A good rule of thumb is that your transmitter will produce about 80% TPO after moving to ATSC3.0. But do not get concerned that this means that you will lose coverage with ATSC3.0, under most conditions with ATSC3.0 technology you will increase coverage and have better reception inside your coverage area even at less power. If you want to increase your transmitter power to compensate for antenna changes (example; moving from horizontal polarization to elliptical polarization), Anywave offers a very generous buy-back program for your existing transmitter. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
ENCODERS
I have currently four programs on the air, and I want to have more, are there options that Anywave can offer to help?
Most Encoders can be upgraded to offer more channels, however, this technology changes at such a fast rate, most likely the entire encoder can be swapped out for a newer version at a lower price, and offer better performance. If you have an Anywave software-based encoder, this more than likely can be upgraded remotely. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Do I need to worry about loud commercials and what is CALM compliance?
Anywave offers a CALM compliance software as an option on our I Series encoders. For more specific details on the CALM compliance rules go the FCC web page … https://www.fcc.gov/media/policy/loud-commercials
How many sub-channels can I operate on my station?
The limit of how many sub-channels can operate on one 6MHz (19.34MB/s) channel is limited to the quality in which you wish to transmit your program. If you wish to transmit some program in HD, then typically you are limited to 2 HD and four or five SD. If you wish only to transmit SD, then up to 12 programs can be encoded, multiplexed and transmitted on a single TV channel. Anywave offers a multi-channel encoder that can provide up to 15 programs in one 19.34MB/s Transport stream. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
FCC Repack
Can Anywave help me with the Re-pack channel change?
Yes, Anywave can provide a range of replacement transmitters and services that will assist you efficiently and cost-effectively with changing a channel. Contact your local Anywave Salesman or Authorized Re-seller for a quotation.
Where can I find out more about how the repack is going to affect me?
It is recommended to check out the fcc web page (https://www.fcc.gov/consumers/guides/low-power-television-lptv-service)
Congress established a hard deadline of June 12, 2009, for full power TV stations to cease analog broadcasts and begin operating only in digital, and the Commission set a transition date of September 1, 2015, for Class A television stations to complete their transition, neither of these deadlines applied to low power television stations or TV translator stations. Therefore, although all full power and Class A television stations have ceased over-the-air analog broadcasting, LPTV stations are continuing to transmit analog signals. The FCC has established a new deadline for the termination of all analog operations by LPTV stations. That date is dependent upon the completion of the Commission’s incentive auction, which involves a repacking process that will displace some LPTV stations. Therefore, the Commission has determined to allow LPTV stations to wait until the incentive auction is complete before transitioning to digital. LPTV stations will have 12 months from the completion of the 39-month post-incentive auction transition (51 months from the completion of the incentive auction) to cease analog operations and begin operating in digital, at which point analog television will no longer exist in the United States. Until that time, LPTV stations may continue to operate their analog facilities. LPTV stations should monitor the Commission’s website (www.fcc.gov) for more information on the status of the incentive auction and the establishment of an exact date for the completion of the LPTV digital transition.
Where can I find out more about the repack schedule?
Anywave can help you all the way with what you will need and how you can best transition in the FCC repack-incentive auction. For more information on the schedule see … https://www.fcc.gov/about-fcc/fcc-initiatives/incentive-auctions/transition-schedule
OTHER
Are there any other resources that you can recommend?
Anywave is always here to help.
See the following web pages that can be useful to TV Broadcasters.
https://www.fcc.gov/media/radio/fm-and-tv-propagation-curves